# Team guide

Use the language button to switch between Arabic and English. The assessment questions show both languages. Use an individual team account and sign out when finished, especially on a shared phone.

## Assessment team

1. Open **New assessment / تقييم جديد**. The system records your account as the enumerator.
2. Enter the permanent household ID, head-of-household contact details, identity number, official family-document number and house address. Use the same permanent identifiers for every visit. Jordanian cases require a ten-digit national ID; registered Syrian cases use their UNHCR family registration number.
3. Capture the household GPS location while at the house. If location permission is unavailable, open the map, select the house and explain the manual selection. The map requires connectivity.
4. Complete the nine sections. Gender totals and age-group totals must each equal the household size. Add separate records for each person with a disability.
5. Upload an ID copy and family booklet or official family-registration document. PDF, JPG and PNG are accepted, with a 10 MB limit per file. Large phone photos may need resizing below 20 megapixels. The mobile file chooser supports choosing or photographing a document where the phone permits it.
6. Review the sections, confirm the data-collection permission and accuracy statement, then submit. Save the case reference shown by the system. A duplicate family identifier prevents submission.

**Submitted answers and documents are locked.** The form cannot be edited afterwards. You can read your own submitted assessments. Keep unsubmitted work in the same browser tab; it is not saved until submission. If the connection fails during submission, keep the tab open and check **My assessments** for the household ID before retrying. Database uniqueness prevents a second application if the first request already succeeded.

## Review team

Open a case from **Review queue / قائمة المراجعة**. Check the full assessment, identity documents, household location and score breakdown. The priority bands do not automatically approve or reject a family.

Families receiving no assistance have no total or priority until the missing policy is confirmed. Their known points are shown. Reviewers can still record a decision with a reason.

Choose **Eligible**, **Not eligible**, or add a comment. A decision requires a comment explaining the reason. Before distribution, an eligible/ineligible case can be returned to review or its decision changed, with a new recorded reason. The interface will require a reload if another team member changed the status. Closed distributions cannot be reversed.

Use **Reports / التقارير** for assessment totals, review/distribution progress, pending scores, priority bands, locations and enumerator activity. Filter by assessment date, location, status or priority. Exports contain summary statistics. Approved counts include distributed cases; the awaiting-distribution count excludes them.

## Distribution team

Your account is assigned to either **Zaatari Camp** or **Sweime / Al-Ghor**. You see only eligible/closed families in that location, with contact details, address and coordinates. Survey answers, scores, identity copies and reviewer comments are not shared with your role.

Open an eligible case, call the family using its phone link, and record any collection arrangement in contact notes. At actual handover, enter the recipient's name, upload a copy of the receiving note and confirm the kit was handed over. The case closes only when the receiving note is successfully stored. If the upload fails, it stays eligible and can be retried.

Closed cases remain visible with their receiving note for your location. Do not mark a case closed before the kit is handed over.

## MEAL team

Use **MEAL & incentives / المتابعة والحوافز** to track each assessor and distributor, filter by actual work dates/location and export accrued incentives. Open a household to inspect its assessment and documents and record assessment/distribution quality checks with notes. The latest outcome per stage counts in performance; the full history remains available. MEAL cannot change eligibility or distribute kits. See [MEAL-AND-INCENTIVES.md](MEAL-AND-INCENTIVES.md).

## Working hours and incentives

Non-admin access is available daily from 09:00 until 15:00 Jordan time, including existing sessions. Finish submissions before closing. Each submitted assessment earns 2.120 JOD and each completed handover with a receiving note earns 1.420 JOD. Rates are saved per completed activity. These are accrued amounts, not a record of payment. Administrators can adjust future rates and daily hours in **Programme settings / إعدادات البرنامج**, with a recorded history.

## Administrator

Use **Team access / إدارة الفريق** to create or update named users and assign their role. Distribution users must have one location. Temporary passwords require a change at first sign-in. Resetting a password, changing a role/location or disabling a user ends that user's old sessions. Provide temporary passwords privately.

The administrator can view reports and recent audit events. No role can edit submitted assessment facts through the application. Programme target numbers and the missing assistance scoring policy are server configuration settings; see the deployment and scoring guides.

## مسار العمل باختصار

- **فريق التقييم:** أدخل بيانات الأسرة وأرقامها الدائمة، حدد موقع المنزل، أكمل الأقسام، وارفع وثائق الهوية والأسرة. تحقق من جميع البيانات قبل الإرسال؛ لا يمكن تعديلها بعد ذلك.
- **فريق المراجعة:** راجع الإجابات والوثائق والدرجات، ثم سجل قرار الأهلية مع السبب. تبقى درجة الأسرة التي لا تتلقى مساعدات معلقة حتى اعتماد السياسة.
- **فريق التوزيع:** تظهر الأسر المؤهلة في موقع فريقك فقط. سجل التواصل، ثم اسم المستلم ونسخة سند الاستلام عند تسليم الحقيبة، وأغلق الحالة.
- **المتابعة والتقييم:** افحص جودة التقييم والتوزيع وسجّل الملاحظات، وتابع أداء كل موظف والحوافز المستحقة حسب فترة العمل والموقع.
- **ساعات العمل والحوافز:** الدخول يومياً من التاسعة صباحاً حتى ما قبل الثالثة مساءً بتوقيت الأردن، باستثناء المدير. لكل تقييم مرسل 2.120 دينار، ولكل تسليم مكتمل بسند استلام 1.420 دينار. يعدّل المدير ساعات العمل والحوافز للأعمال القادمة.
- **مدير النظام:** أنشئ الحسابات وحدد الأدوار ومواقع فرق التوزيع، وأوقف الحسابات غير المستخدمة. استخدم التقارير وسجل النشاط للمتابعة.